Contact us and tell us about your complaint. We will do our best to resolve it quickly. Corporate
Insurance Brokers has established a free dispute resolution scheme (details of which are set out
below) to meet the statutory requirements of the Corporations & Securities Legislation, and best
practice procedures recommended by the Australian Securities and Investments Commission
(ASIC).

Should you not be satisfied:

You may request the matter to be considered by the Corporate Insurance Brokers’ Internal
Disputes Resolution Committee. This Committee is comprised of members of CIB’s senior
executive team.

A request for referral of your complaint to this Committee must be made in writing to:

• The Complaints’ Officer Corporate Insurance Brokers.
  
  

Except in the most unusual cases, the Committee will consider your complaint and advise you
of its decision within 20 business days of receiving your written request for referral.
If you remain dissatisfied with our decision after you have received a written response from the
Corporate Insurance Brokers’ Internal Disputes Resolution Committee you may progress the
matter to the Financial Ombudsman Service (FOS).

You can contact the Financial Ombudsman Service (FOS) by writing to:

• Financial Ombudsman Service
  GPO Box 3
  Melbourne VIC 3001
• Or by telephoning 1300 780 808.
• Or visiting the FOS’s Web Site at www.fos.org.au

 
How to contact us

If you wish to gain access to your personal information, or you want us to correct or update it, or
you have a complaint about a breach of your privacy, or a complaint or query relating to our
Products and Services, contact our Office during business hours on:

Telephone: (07) 5532 2924

Mail:          PO Box 3209, Australia Fair Post Shop QLD 4215

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